Frequently Asked Questions
Mobile App
What devices are compatible with the EasyNet Touch mobile app?How do I view the cameras from a phone?
Cameras
What is the power requirement for EasyView Cameras?What is Super BLC, DNR, and DSS?
How do I calculate angle of view?
What is the maximum length for coaxial cable?
DVR's
Can multiple DVRs be connected and controlled using a single control device?Can I take a snapshot of a live recording or a playback on my DVR?
How do I recover my forgotten password?
Is there a way to disable password prompts?
Why is there motion recording when nothing has moved on the screen?
How come I am not receiving email notifications when there is motion detection?
How do I update the system's Time/Date?
How do I upgrade hard drive capacity of my DVR?
How do I reset my DVR to default settings?
How do I listen to recorded audio?
What kind of video connectors are available on a NUVICO DVR?
Network/VMS
What is the default user name and password for EasyNet VMS Pro?Can I connect to my DVR over the internet when I have a dynamic IP?
How can I obtain my DVR hostname?
How do I configure access to my DVR over my local network (LAN)?
I cannot connect to the DVR over my LAN after configuring its network.
Do I need to setup port forwarding to access my DVR over the Internet?
Which ports do I forward in order to connect to my DVR?
Why is the frame rate slower over the Internet?
Can I connect my DVR to a cable modem using a USB cable?
Can I setup multiple user passwords and privileges?
How can I add multiple DVR sets in VMS Pro?
How do I view the DVR through Internet Explorer?
How do I play saved video clips on my DVR?
Does NUVICO EasyNet VMS Pro work under other operating systems such as Linux and OS X (MAC)?
Mobile App
What devices are compatible with the EasyNet Touch mobile app?
Any device with Android OS or iOS is compatible with EasyNet Touch.
How do I view the cameras from a phone?
To view a NUVICO EasyNet DVR from a phone, download EasyNet Touch from the Iphone App Store or the Droid Market.
Cameras
What is the power requirement for EasyView Cameras?
With the exception of fixed lens cameras, all NUVICO EasyView cameras provide a dual voltage power compatibility, which means you can use either 12VDC or 24VAC. Polarity is converted automatically.
What is Super BLC, DNR, and DSS?
EasyView Dome cameras provide an on-screen display menu to configure your camera settings.
Super BLC (Back Light Compensation): Adjusts strong backlight in the background to compensate with the focal object, and gives a clear image of both the background and focal object.
DNR(Digital Noise Reduction): Reduces visual noise to produce a clear picture.
DSS (Digital Slow Shutter): Ensures clear images at night or un
How do I calculate angle of view?
Here is a table to help you calculate angle of view:
1/3" Lens Angle of View
What is the maximum length for coaxial cable?
RG-59U: 250m / 750ft RG-6U: 500m / 1,000t RG-11U: 600m / 1,500ft
DVR's
Can multiple DVRs be connected and controlled using a single control device?
Multiple NUVICO DVRs can be controlled using a single remote controller, our EasyNet VMS Pro (Windows XP, Vista, 7, and MAC compatible), or our CK-1000 Keyboards. For information on using CK-1000 Keyboards, please check our product page.
Each EasyNet DVR can be assigned an individual ID to communicate with. To adjust this setting, access your DVRs menu, then go to system and locate the ID setting near the top.
To adjust which ID the NUVICO EasyNet remote controller broadcasts, first press the ID button (ID will flash red), next input the ID number designated on the DVR (ID will become solid red), then press ID again (ID light will turn off).
Can I take a snapshot of a live recording or a playback on my DVR?
Yes. Snapshots can be taken using EasyNet VMS Pro by clicking on the "Save Screen" icon.
How do I recover my forgotten password?
If you have forgotten your password and are no longer able to access the administrative controls to your unit, please contact your distributor or NUVICO Technical Support for assistance.
Is there a way to disable password prompts?
Password prompts for accessing your DVR controls can be disabled through the "Auto Login" function within the DVRs System > Account settings. The unit can still be locked via the "Lock" button with Auto Login enabled.
Why is there motion recording when nothing has moved on the screen?
The DVR calculates changes in pixels, brightness, contrast and color. Movement of shadows or change in lighting can sometimes be enough to trigger motion recording.
How come I am not receiving email notifications when there is motion detection?
Due to the high amount of motion based detection, NUVICO DVRs are designed to send e-mail notification only in cases of: Recording faults, HDD/Fan failure, HDD temperature alert, HDD near full, boot process completion (rebuild done), power interruption, DDNS registration failure, and alarm activation.
How do I update the system's Time/Date?
The date and time settings can be modified in Quick Setup > Date/Time or Advanced Setup > System > Date/Time. If the time and date settings are locked, make sure to disable time sync.
How do I upgrade hard drive capacity of my DVR?
Please contact your distributor to upgrade the storage capacity of your DVR unit.
How do I reset my DVR to default settings?
Navigate into the Menu > System > Utility > Service screen and choose Factory Default.
How do I listen to recorded audio?
Speakers or headphones must be connected to the audio out RCA connection to listen to audio. The DVR does not have a built-in speaker for audio. If you wish to hear audio from the remote access software, full screen the channel, then activate the audio icon.
If the audio icon is not accessible, then audio has not been enabled for that channel in the DVRs menu settings.
What kind of video connectors are available on a NUVICO DVR?
The most common video connections found on NUVICO DVRs are: BNC, VGA, DVI, and HDMI. To locate which specific connections each DVR has, please visit the specification sheet or product catalog.
Network/VMS
What is the default user name and password for EasyNet VMS Pro?
User name and password are both "admin".
[PLEASE NOTE: the default password for the EasyNet DVRs is "000000". If you have already logged into the software, and are trying to ADD your DVR to the software, you must use the DVRs login credentials (user: admin / pass: 000000).]
Can I connect to my DVR over the internet when I have a dynamic IP?
Yes. By using our DDNS (Dynamic DNS) feature, you are able to connect to your DVR even with a dynamic IP address from your ISP (Internet Service Provider). Available on all of our DVRs, DDNS updates your DVRs IP address so you may connect using [hostname].nuvicoconnect.com. [hostname] is replaced with the specific host name designated for your DVR. For example, if your host name is B123456, you would access your DVR unit with: http://B123456.nuvicoconnect.com:7000.
How can I obtain my DVR hostname?
To obtain the IP address from within an EasyNet DVR, you must first place the DVR on the local network (LAN). Once the DVR is able to communicate with the router, and port 7000 is forwarded to the DVR in the router settings correctly, navigate into the DVRs network menu, then DDNS. Next to Network URL, the full host name syntax should be displayed. If the Network URL displays the local address of the DVR, then the DDNS registration has not succeeded due to improper IP addressing or port configuration.
How do I configure access to my DVR over my local network (LAN)?
Configure the network settings in your DVR by going to the Network menu and selecting the Static option. Here you must fill in the IP, Subnet, and Gateway addresses.
The Subnet and Gateway addresses can be obtained from your network administrator or your computer's TCP/IP settings. Note that while the Subnet and Gateway addresses will be identical to the configuration of other computers on your network, the IP must be a unique and unused address.
I cannot connect to the DVR over my LAN after configuring its network.
These are the items you should check if your DVR is not running on your LAN:
1. The Subnet and Gateway settings are correct and identical.
2. The IP address you have assigned is unique to your network. If not, try a different IP address.
3. The cable is the correct type and is not damaged. If damaged, change the cable out for another Ethernet cable.
[If all of the above are correct, and you are still having trouble connecting to the DVR, please call our Technical Support.]
Do I need to setup port forwarding to access my DVR over the Internet?
You will need to setup port forwarding to access your DVR under these conditions:
1. If your network is behind a firewall or an internet sharing device, such as a Cable or DSL router. To find out if you are behind an internet sharing device, check your computer's IP and Subnet Address.
OR
2. If your network address starts with 10.x.x.x, 192.168.x.x, or 172.16.x.x to 172.32.x.x.
[Note: Network addresses starting with 169.x.x.x indicate a misconfigured internet connection on your computer.]
Which ports do I forward in order to connect to my DVR?
The default port used by NUVICO DVRs is 7000. This must be forwarded unless 7000 has been modified in the DVRs network settings.
Why is the frame rate slower over the Internet?
Frame rates being viewed remotely are limited by the upstream bandwidth of the DVR's internet connection. We recommend at least 1Mb upstream bandwidth for viewing DVRs over the internet. The faster the upload speed, the faster the overall frame rate will become.
Can I connect my DVR to a cable modem using a USB cable?
No. The USB port on the DVRs only support USB flash drives for backup purposes, or a USB mouse (on supported models).
Can I setup multiple user passwords and privileges?
NUVICO EasyNet DVRs along with EasyNet VMS Pro each support their own user accounts and privileges.
EasyNet DVRs support up to 127 accounts (excluding admin) with optional access to: Firmware updates, date/time, disk management, account management, display control, audio control, network login, copy (backup), PTZ control, relay control, local playback, and network playback. Additionally, coverting individual video and audio channels is also supported.
Easynet VMS Pro supports up to 7 accounts (excluding admin) with optional access to: Live view, playback, PTZ control, relay control, site administration, map access, and software options (settings).
How can I add multiple DVR sets in VMS Pro?
Multiple DVRs can be added to the EasyNet VMS Pro software. To do so, once the software is open, right click on "My Site" and choose "Add / Delete".
Once at the Site List Setup screen, you can direct find your DVR by using the IP address and port, and then clicking find. Once the DVR has been found, the site information will populate, and you will be prompted for the user name and password. Once entered, click OK to close.
Alternatively, if your DVR is on the same LAN as the computer, you will be able to choose your DVR from the "DVRs in LAN" listing.
How do I view the DVR through Internet Explorer?
The correct syntax for viewing the DVR through internet explorer on the local network is by using the DVRs local IP address as follows: http://xxx.xxx.x.xxx:7000
If you are at a remote location away from the DVR, use the hostname as follows: http://[hostname].nuvicoconnect.com:7000
How do I play saved video clips on my DVR?
The DVR itself does not play back saved video clips. This can be done using the Mini Player on any supported Windows platform (XP, Vista, 7).
Does NUVICO EasyNet VMS Pro work under other operating systems such as Linux and OS X (MAC)?
EasyNet VMS Pro supports Windows XP, Vista, and 7, along with MAC OS X. Linux is not an openly supported operating system, however certain third-party software may allow VMS Pro to operate correctly.