Problems with your recorder or mobile app?  Trade in any existing recorder for a Nuvico Xcel DVR / NVR with updated app support and latest features.   CLICK HERE

Frequently Asked Questions - Nuvico

How do I Set Up Nuvico Xcel DDNS for Nuvico Xcel Platform Devices

Click Here to download a PDF guide that will instruct you how to to set up Xcel DDNS for Nuvico Xcel DVRs, NVRs and IP Cameras.

I lost the password to my Nuvico app or recorder, how can I retrieve it?

For assistance in resetting your device, please contact your installer. If you are unable to contact your installer, or they no longer offer support services, please contact us directly. Be prepared to provide your model #, serial number, along with original proof of purchase. In some cases of older systems, you may need to ship the unit in for our technicians to reset the device's firmware.

I have a legacy Nuvico system that is End of Life, and it is no longer working with the latest mobile and desktop operating systems, what is my best course of action?

Nuvico offers trade-in rebates, for those customers that still running "End-of-Life" legacy Nuvico systems or components. The trade-in program provides a clear and continuous migration path for end users to maintain Nuvico systems and components with the latest features, firmware updates, security patches, hardware warranty, as well as desktop software and mobile app compatibility.

I was called in for support / service of a legacy Nuvico system that I did not purchase. I am not the original dealer. Can I pay for support?

If needed, paid email and telephone support options may be available. Please contact us to discuss.

Where can I download software or manuals for legacy Nuvico recorders and equipment?

You can visit the downloads section on our legacy site at

What type of cabling and connectors are recommended for Nuvico cameras?

For Nuvico Xcel HD-TVI series of cameras, the standard cabling required is RG59U 75 ohm coaxial with attached an 18-2 cable. The RG59U carries the video signal from the camera to the recorder, while the 18-2 (18 gauge, 2 standed copper conductors) cable transmits power from the power supply to the camera. RG59U should be with solid copper conductor, and 95% copper braiding. For longer wiring runs, RG6U can be used instead of RG59U.

The cable jacket PVC material rating required e.g. CM, CRM, CMP, is dependent on the building code and where and how the cable is being ran i.e. In Wall Vertical (CMR), above dropped ceiling (CMP) . In applications where wiring is ran outdoors, a special PE (polyethylene) jacket and/or gel-like substance filling is also required to help prevent corrosion and damage to the cable that would likely impact your signal.

For Nuvico Xcel IP series of cameras, we recommend high quality cat5e or cat6 cabling be used. Since cabling is not something that can easily be redone in most applications, and is the backbone of your system, you want to avoid cheaply made wire that cut corners such as using copper coated aluminum instead of pure copper or skimp on things such as the PVC jacket material. All cabling should be terminated with quality RJ45 connectors into a PoE switch or NVR, or punched down into appropriately specified/rated patch panels. For outdoor connections, we recommend to use proper outdoor protection e.g. box enclosure/accessory. Additionally we recommend that a dielectric grease substance be coated onto the connections.

What are some of the best practices to minimize system failures?

One of the most common causes of system failures is heat. It is important to keep recording equipment in a cooled room, with good ventilation. Another common cause for system failure is dust. It is critical to keep all equipment clean.  A maintenance schedule should include inspecting equipment, including thoroughly cleaning with dust spray while making sure all fans are operating properly. Power issues, such as spikes, sags, and power loss can cause damage to electronic equipment. A UPS with proper features and specs to ensure clean, proper power is always recommended to help prevent premature equipment failure. Device surge protection equipment can also greatly minimize the extent of equipment damage in the event of a lighting strike or surge.

Should I plug my device(s) directly into a wall outlet?

You should never plug sensitive electronics such as video recorders, computers, routers, or home theater components directly into a wall outlet. We advise you to plug your recorder and related electronics into a line-interactive UPS (with Automatic Voltage Regulation) that is appropriately calculated based on the total watts consumption of the plugged in equipment. Depending on the cost factors of your required UPS, an alternative may be to just use a separate automatic voltage regulator/line power conditioner. Electronics need protection from common occurences including EMI/RFI line noise, power surges and spikes, and under- and overvoltage supply scenarios.